Refund policy
We try our best to give sizing guidance, but sometimes things still don't work out! That's why we make it a priority to offer hassle-free exchanges!
Just reach out to us as quickly as you can - once we confirm your item is eligible for an exchange (resellable condition/in a timely manner/ proof of purchase), all you have to do is ship your item back to us, and we will either ship you a different size or issue an online store credit to replace what didn't work!
Frequently Asked Q & A
Q: How long do I have to request an exchange?
A: From the time your item shows delivered, you have 14 days to reach out to us and have the item shipped back to us or bring it to our location once we confirm your item is eligible.
Q: How do I know if my item is eligible for an exchange?
A: If your item was purchased at full price, hasn't been worn, washed, or left in an environment that might make us unable to resell it, then it is eligible for an exchange!
Q: What would make my item NOT eligible for an exchange?
A: If your item has been worn, has makeup or significant deodorant marks, is missing the original tags, or has been left in an environment with a bad smell (like cigarette smoke or strong pet odor), then unfortunately, we would not be able to resell the item and couldn't accept the exchange.
Sale items (including pre-orders), are usually not eligible for exchange. This is because we mark down items specifically to move them out of the store and refresh our inventory, so we cannot bring them back in and resell them after that point.
If there is no receipt for your item and we are unable to identify the transaction or online order number, unfortunately we would not be able to exchange your item.
Q: Do you offer a full refund instead of an exchange?
A: We are happy to offer exchanges or store credit for qualifying items. We do not offer full refunds - but there is no rush to spend your store credit should you choose that route. We are happy to wait until you find another item you're in love with!